Effective Date: October 25, 2025
Company: Mono Tech LLC
EIN: 92-2986351
Address: 7442 Vineland Ave, Sun Valley, CA 91352, CA
Phone: +1 (818) 736-2633
Email: info@monotech.website
Website: https://monotech.website

1. Overview

At Monotech.website, we aim to provide reliable and high-quality tech products that exceed your expectations.
If for any reason you are not completely satisfied with your purchase, our Refund & Returns Policy ensures a fair and transparent process for returns, exchanges, and refunds.

2. Return Eligibility

You can return your product within 30 days of delivery if it meets the following conditions:

  • The product is unused and in original packaging.
  • All accessories, manuals, and components are included.
  • The item is not physically damaged or altered.

Products that are opened or used may be subject to a restocking fee of up to 15%.

3. Non-Returnable Items

We cannot accept returns for:

  • Software downloads or digital products.
  • Items marked as “Final Sale.”
  • Gift cards and promotional items.
  • Products damaged due to misuse or negligence.

4. Return Process

To start a return, please email info@monotech.website with the following details:

  • Your order number
  • A description of the issue
  • Photos or videos if the product is defective or damaged

Once your return request is approved, our team will provide a return shipping label or return instructions.
Items must be shipped back within 7 business days after approval.

5. Refund Process

  • After receiving your return, we’ll inspect it and notify you of the approval or rejection.
  • Approved refunds will be processed within 5–10 business days to your original payment method.
  • Shipping costs are non-refundable unless the product was defective or shipped in error.

6. Exchanges

If your product arrives defective or damaged, we’ll gladly exchange it for the same item at no additional cost.
To request an exchange, contact us at info@monotech.website within 7 days of receiving the product.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account or credit card statement.
  2. Contact your bank or card issuer (refunds may take time to post).
  3. If you still haven’t received it, email us at info@monotech.website, and we’ll assist you right away.

8. Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was defective or incorrect.
  • A replacement or exchange was approved by our support team.

9. Contact Us

For return or refund inquiries, please reach out:

📧 Email: info@monotech.website
📞 Phone: +1 (818) 736-2633
📍 Address: 7442 Vineland Ave, Sun Valley, CA 91352, CA
🆔 EIN: 92-2986351